Contact
Talk to the team
One inbox for sales, security review, and support. We are a small team — expect a human reply within one to two business days.
What to write about
Enterprise / volume seats
Pro for teams, multi-seat Platform, procurement paperwork, or a trial key for evaluation.
Security / compliance questionnaire
Vendor security review. Start with /security — then email with your questionnaire attached.
Read security overview →Product support
Install, licensing, or feature questions. Include OS, app version, and what you tried.
Partnerships / press
Integrations, content, or press kit requests.
Self-serve first
- Download Free — email one-time code, no card
- Pricing — Free / Pro / Platform plans; paid access via hello@dbhelm.com
- Account portal — downloads, licenses, devices (billing portal when you have a paid plan)
- Docs — install, Mongo Studio, provisioning